Call us on: +27 67 053 7340
Our 8 Customer Service course curriculum focus on customer facing skills and behaviours needed when working with internal and external customers, clients, and prospects.
Entry Level
Some Experience Need
You have experience from Customer Service and want to develop your role.
Duration
10-80 Hours
80 h for the complete Certification in Customer Service.
10h for each Course such as First Impression, Building Rapport etc.
Assessment
Games & Work Material
Each course section has games which are part of the Assessment together with work material uploaded to your coach. Final Assessment is done when presenting for your Coach.
Course Provider
Pioneer Pulse Learning
Delivery
Online
The online software development course can be taken at any time and from any place.
Certification
Certification in Customer Service Self Management (for the 80h course)
Certification in e.g. Service Attitude (10h course)
Ideal For
Resource
Internet access and email
Product or Procedure Knowledge
Time Management
Giving and Getting Help
Responsible Initiative
Service Attitude
Stress Management
Rewards Or Recognition
Critical Thinking
We implement Chart’s four-stage methodology to accurately pinpoint your needs, then make recommendations in areas of high-potential rewards and ROI.