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Customer Service Cycle Management - Pioneer Pulse Learning
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Customer Service Cycle Management

Certify your skills with our industry-proven courses

Be the Professional Best

Our 8 Customer Service course curriculum focus on customer facing skills and behaviours needed when working with internal and external customers, clients, and prospects.

Entry Level

No Experience Need

You don’t need previous experience from Customer Service. If you and your company want to establish a high level of customer service, then this course is for you.

Duration

10-80 Hours

80 h for the complete Certification in Customer Service.

10h for each Course such as First Impression, Building Rapport etc.

Assessment

Games & Work Material

Each course section has games which is part of the Assessment together with work material uploaded to your coach. Final Assessment is done when presenting for your Coach.

Course Provider

Pioneer Pulse Learning

Delivery

Online

The online software development course can be taken at any time and from any place.

Certification

Certification in Customer Service (for the 80h course)

Certification in e.g. First Impression (10h course)

Ideal For

You work with customers in a customer services role or want to develop your skills in this area.

Resource

Internet access and email

Course Overview

  • Home

    First Impression
    Building Rapport

  • Help

    Questioning
    Listening

  • Challenge

    Problem Solving
    Difficult Situations

  • Prize

    Follow Through
    Project Management

methadology

Methodology

We implement Chart’s four-stage methodology to accurately pinpoint your needs, then make recommendations in areas of high-potential rewards and ROI.